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Refund Policy


Thanks for shopping at TwentyFifth Tale.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

Returns are not acceptable for digital cards due to the nature of the product. Thus customers are required to confirm and validate the order to prevent any discrepancies and confusion.

Refunds

Refunds cannot beprovided upon delivery of digital card due to the nature of the product. You are paying for the customisation service and time taken in personalising your item. However, customers are eligible for 50% refund within three (3) working days from the day of order.

If your return is approved, we will initiate a refund and will update you promptly on the status of your refund.


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